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Enterprise Support Report MP Locate this document in the navigation structure

MultiProvider MultiProvider: 0SM_ESRM1

 

This MultiProvider is an interface for queries and contains the data for generating the Enterprise Support report.

Data Modeling

Requires

Object Type

Name

Technical Name

InfoObject

Calendar Day

0CALDAY

InfoObject

Calendar Year/Month

0CALMONTH

InfoObject

Calendar Year/Quarter

0CALQUARTER

InfoObject

Calendar Year/Week

0CALWEEK

InfoObject

Calendar Year

0CALYEAR

InfoObject

Change Run ID

0CHNGID

InfoObject

Distribution Channel

0DISTR_CHAN

InfoObject

Avg. Friendliness

0ESR_AFRND

InfoObject

Age (days)

0ESR_AGE

InfoObject

Avg. Initial Reaction Time

0ESR_AIRT

InfoObject

Avg. Knowledge

0ESR_AKNOW

InfoObject

ALM Capacity

0ESR_ALMCA

InfoObject

ALM Process

0ESR_ALMPC

InfoObject

Alert Type

0ESR_ALTP

InfoObject

Avg. Processing Time

0ESR_APT

InfoObject

Area of Operations

0ESR_AREA

InfoObject

Avg. Support in General

0ESR_ASIG

InfoObject

No. of Auto Confirmed Message

0ESR_ATCM

InfoObject

System Availability for 24 Hours

0ESR_AVAL

InfoObject

System Availability for Critical Period

0ESR_AVALCP

InfoObject

Availability Date

0ESR_AVDT

InfoObject

Average Response Time

0ESR_AVGRT

InfoObject

Business Process

0ESR_BSPR

InfoObject

Business Process (Hash Key)

0ESR_BSPRLT

InfoObject

Business Impact

0ESR_BUSI

InfoObject

Canceled Surveys

0ESR_CCSV

InfoObject

Closed Surveys

0ESR_CLSV

InfoObject

CNT

0ESR_CNT

InfoObject

Maintenance Contract Number

0ESR_CNTRT

InfoObject

Customer Objects

0ESR_COBJ

InfoObject

Commerical Installation

0ESR_COMMIN

InfoObject

CSS Component Hieracy Level 1

0ESR_COMPH1

InfoObject

Component Version

0ESR_COMV

InfoObject

Counter

0ESR_CONT

InfoObject

Current Runtime [ms]

0ESR_CRTM

InfoObject

CSS Component

0ESR_CSCOMP

InfoObject

Customer Participation %

0ESR_CUSPAR

InfoObject

Customer Number

0ESR_CUST

InfoObject

Time at Customer (in days)

0ESR_CUSTM

InfoObject

Customer Name

0ESR_CUSTT

InfoObject

Component Description

0ESR_CVDC

InfoObject

Date

0ESR_DATE

InfoObject

Database System

0ESR_DB

InfoObject

Comment (DBE)

0ESR_DBECOM

InfoObject

Previous Month Database Growth

0ESR_DBGT

InfoObject

Comment (DBS)

0ESR_DBSCOM

InfoObject

Database Size [GB]

0ESR_DBSZ

InfoObject

Database Version

0ESR_DBV

InfoObject

Distribution Channel text

0ESR_DCHTXT

InfoObject

Description

0ESR_DESC

InfoObject

Issue Description

0ESR_DESC2

InfoObject

Deviation

0ESR_DEV

InfoObject

Dependant Flag

0ESR_DFLAG

InfoObject

Delivery Method

0ESR_DMETH

InfoObject

Default Passwords of Standard Users

0ESR_DPOS

InfoObject

Download Package

0ESR_DPTX

InfoObject

Type of Download Package

0ESR_DTTX

InfoObject

Measurement End

0ESR_EDATE

InfoObject

End of Extended Maintenance

0ESR_EEM

InfoObject

End of Extended Maintenance

0ESR_EEMK

InfoObject

End of Maintenance Contract

0ESR_EMC

InfoObject

End of Maintenance Contract

0ESR_EMCK

InfoObject

End of Mainstream Maintenance

0ESR_EMM

InfoObject

End of Mainstream Maintenance

0ESR_EMMK

InfoObject

Current Enhancement Package

0ESR_ENPACK

InfoObject

End of Maintenance

0ESR_EOM

InfoObject

Enterprise Support Relevant

0ESR_ESFL

InfoObject

EWA Active Flag

0ESR_EWAA

InfoObject

SAP EarlyWatch Alert Date

0ESR_EWADAT

InfoObject

EWA Forwarded to SAP Flag

0ESR_EWAF

InfoObject

Business Process Exception

0ESR_EXCE

InfoObject

Business Process Exception (Hash Key)

0ESR_EXCELT

InfoObject

Failures due to Frequent Changes

0ESR_FFC

InfoObject

Fufilled Message Percentage

0ESR_FLMP

InfoObject

Failures due to Technical Import Errors

0ESR_FTIE

InfoObject

Failures due to Transport Sequence Errors

0ESR_FTSE

InfoObject

No. of Fulfilled Message

0ESR_FULM

InfoObject

No. of Incoming Messages

0ESR_ICMM

InfoObject

ID1

0ESR_ID1

InfoObject

ID2

0ESR_ID2

InfoObject

Feedback

0ESR_IMPV

InfoObject

Customer Message Number

0ESR_INCI

InfoObject

Installation Number

0ESR_INST

InfoObject

Installation Name

0ESR_INSTT

InfoObject

Service

0ESR_KNMSRC

InfoObject

Latest Avail. Enhancement Package

0ESR_LAEP

InfoObject

Recommended Release

0ESR_LARE

InfoObject

Minimized Downtime Feature Availability

0ESR_MDFA

InfoObject

Measurement Date

0ESR_MEADAT

InfoObject

Messages of Last 1 Month

0ESR_MES1

InfoObject

Messages of Last 10 Month

0ESR_MES10

InfoObject

Messages of Last 11 Month

0ESR_MES11

InfoObject

Messages of Last 12 Month

0ESR_MES12

InfoObject

Messages of Last 2 Month

0ESR_MES2

InfoObject

Messages of Last 3 Month

0ESR_MES3

InfoObject

Messages of Last 4 Month

0ESR_MES4

InfoObject

Messages of Last 5 Month

0ESR_MES5

InfoObject

Messages of Last 6 Month

0ESR_MES6

InfoObject

Messages of Last 7 Month

0ESR_MES7

InfoObject

Messages of Last 8 Month

0ESR_MES8

InfoObject

Messages of Last 9 Month

0ESR_MES9

InfoObject

Message Number

0ESR_MESS

InfoObject

Total Message Last 6 Months

0ESR_MEST

InfoObject

Total Message Last 12 Months

0ESR_MEST12

InfoObject

Message Short Text

0ESR_MESTXT

InfoObject

Project Milestone

0ESR_MIST

InfoObject

Project Milestone Description

0ESR_MISTXT

InfoObject

Measured Maximum Value

0ESR_MMV

InfoObject

No. of Manually Confirmed Message

0ESR_MNCM

InfoObject

Current Maintenance Status

0ESR_MNST

InfoObject

Modified Objects

0ESR_MOBJ

InfoObject

Month

0ESR_MONTH

InfoObject

Milestone End Date

0ESR_MSENDT

InfoObject

Modified SAP Standard Objects

0ESR_MSSO

InfoObject

Milestone Start Date

0ESR_MSSTDT

InfoObject

Not Assigned to SAP Solution Manager Flag

0ESR_NASO

InfoObject

No. of Customer Objects

0ESR_NCOBJ

InfoObject

Main Component Flag

0ESR_NMCSM

InfoObject

No. of Modified Objects

0ESR_NMOBJ

InfoObject

Number of Software Conflicts

0ESR_NOSC

InfoObject

SAP Note Number (Obsolete, not use!)

0ESR_NOTE

InfoObject

SAP Note Number

0ESR_NOTEN

InfoObject

Next Planned Downtime

0ESR_NPDT

InfoObject

No. of SMODILOG Objects

0ESR_NSMOD

InfoObject

Top Issue ID

0ESR_OBJID

InfoObject

Assigned to One Solution Flag

0ESR_ONSO

InfoObject

Operating System

0ESR_OS

InfoObject

Operating System Version

0ESR_OSV

InfoObject

Latest Available Patch Level

0ESR_PATA

InfoObject

Patch Level

0ESR_PATL

InfoObject

PCC Counter Messages

0ESR_PCCM

InfoObject

Number of Filled PCC Survey Q1

0ESR_PCCNQ1

InfoObject

Number of Filled PCC Survey Q2

0ESR_PCCNQ2

InfoObject

Number of Filled PCC Survey Q3

0ESR_PCCNQ3

InfoObject

Number of Filled PCC Survey Q4

0ESR_PCCNQ4

InfoObject

Number of Filled PCC Survey Q5

0ESR_PCCNQ5

InfoObject

Number of Filled PCC Survey Q6

0ESR_PCCNQ6

InfoObject

Sum of Filled PCC Survey Score Q1

0ESR_PCCSQ1

InfoObject

Sum of Filled PCC Survey Score Q2

0ESR_PCCSQ2

InfoObject

Sum of Filled PCC Survey Score Q3

0ESR_PCCSQ3

InfoObject

Sum of Filled PCC Survey Score Q4

0ESR_PCCSQ4

InfoObject

Sum of Filled PCC Survey Score Q5

0ESR_PCCSQ5

InfoObject

Sum of Filled PCC Survey Score Q6

0ESR_PCCSQ6

InfoObject

Planned Downtime Requirements

0ESR_PDRQ

InfoObject

Product Name medium text

0ESR_PDTXTM

InfoObject

Project End Date

0ESR_PJENDT

InfoObject

Project Start Date

0ESR_PJSTDT

InfoObject

Project Type

0ESR_PJTYP

InfoObject

Relevant CSS Message

0ESR_POINT

InfoObject

Initial Priority Key

0ESR_POMSIN

InfoObject

Initial Priority Text

0ESR_POMSIT

InfoObject

Priority Text

0ESR_PRIO

InfoObject

Priority Key

0ESR_PRIOK

InfoObject

Processor

0ESR_PROC

InfoObject

Software Component

0ESR_PROD

InfoObject

Product

0ESR_PRODNM

InfoObject

Project Name

0ESR_PROJ

InfoObject

Business Process Step

0ESR_PRSP

InfoObject

Business Process Step (Hash Key)

0ESR_PRSPLT

InfoObject

Managed System Product Version Standalone Flag

0ESR_PVFLG

InfoObject

Product Version

0ESR_PVRS

InfoObject

Quarter

0ESR_QUARTR

InfoObject

Red Alert Threshold [%]

0ESR_RAT

InfoObject

Red Alert Threshold [%] 24H

0ESR_RAT24

InfoObject

Rating

0ESR_RATE

InfoObject

ESR Rating

0ESR_RATING

InfoObject

Result Description

0ESR_RD

InfoObject

Number of Red Alerts

0ESR_REDAN

InfoObject

RESI1

0ESR_RESI1

InfoObject

RESS1

0ESR_RESS1

InfoObject

Root Cause

0ESR_ROOT

InfoObject

Time at SAP (in days)

0ESR_SAPTM

InfoObject

Maintenance Flag

0ESR_SBMAS

InfoObject

SAP Solution Manager Function

0ESR_SBTO

InfoObject

Business Scenario

0ESR_SCNO

InfoObject

Business Scenario (Hash Key)

0ESR_SCNOLT

InfoObject

Measurement Start

0ESR_SDATE

InfoObject

Delivery Date

0ESR_SDDAT

InfoObject

Sent to SAP

0ESR_SDDT

InfoObject

Session Rating

0ESR_SERAT

InfoObject

Server

0ESR_SERV

InfoObject

Service

0ESR_SERVI

InfoObject

Service Session

0ESR_SERVSE

InfoObject

Service Status Description

0ESR_SERVST

InfoObject

Service Type

0ESR_SERVTP

InfoObject

Assigned to Several Solutions Flag

0ESR_SESO

InfoObject

Session No.

0ESR_SESSNO

InfoObject

Share of Failed Object Changes [%]

0ESR_SFOC

InfoObject

System ID

0ESR_SID

InfoObject

Non SLA Compliance Messages

0ESR_SLANR

InfoObject

SLA Relevant P1 Messages

0ESR_SLAP1

InfoObject

SLA Relevant P2 Messages

0ESR_SLAP2

InfoObject

SLA Relevant Messages

0ESR_SLARE

InfoObject

Service Level Red Alert Threshold

0ESR_SLRA

InfoObject

Solved Messages

0ESR_SLVM

InfoObject

Service Level Yellow Alert Threshold

0ESR_SLYA

InfoObject

SolMan Product

0ESR_SMPRO

InfoObject

System Number

0ESR_SMSNO

InfoObject

SolMan System Role

0ESR_SMSRO

InfoObject

Solution Manager Usage

0ESR_SMUSG

InfoObject

SolMan Support Package

0ESR_SMUSP

InfoObject

Share of Emergency Changes [%]

0ESR_SOEC

InfoObject

Solution Name (Hash Key)

0ESR_SOLHS

InfoObject

Solution Name

0ESR_SOLNM

InfoObject

Solution Number

0ESR_SOLNO

InfoObject

Planned Date

0ESR_SPDAT

InfoObject

Service Plan Description

0ESR_SPDESC

InfoObject

Support Package

0ESR_SPKG

InfoObject

Service Plan

0ESR_SPLID

InfoObject

Enterprise Support Standards

0ESR_SPST

InfoObject

Continuous Quality Check

0ESR_SRPD

InfoObject

Security-Related SAP Notes

0ESR_SRSN

InfoObject

SAP Solution Manager EarlyWatch Alert coverage

0ESR_SSMC

InfoObject

SAP Standard for Solutions Operations

0ESR_STAND

InfoObject

Status

0ESR_STAT

InfoObject

Customer Message Status

0ESR_STATMS

InfoObject

Customer Message Status Text

0ESR_STATMT

InfoObject

Service Status

0ESR_SVCSAT

InfoObject

No. of Systems without HotNews

0ESR_SWOH

InfoObject

No. of Systems with Status 'OK'

0ESR_SWOK

InfoObject

No. of Systems without SAP Notes

0ESR_SWON

InfoObject

Solution Manager System Flag

0ESR_SYSST

InfoObject

System Type

0ESR_SYSTYP

InfoObject

Transports Created in Production

0ESR_TCIP

InfoObject

Total Number of Failed Object Changes

0ESR_TFOC

InfoObject

Total Number of Emergency Transports

0ESR_TNET

InfoObject

Total Number of Transport Requests

0ESR_TNTR

InfoObject

Total Response Time [s]

0ESR_TOITRT

InfoObject

Total Time (in days)

0ESR_TOTTM

InfoObject

Total Number of Objects in WB Requests

0ESR_TOWR

InfoObject

Trend

0ESR_TREND

InfoObject

Task ID

0ESR_TSKID

InfoObject

Transports with Short Transition Time

0ESR_TWST

InfoObject

Type

0ESR_TYPE

InfoObject

Type Text

0ESR_TYTE

InfoObject

No. of Unfulfilled Message

0ESR_UFLM

InfoObject

Unfulfilled Message Percentage

0ESR_UFLP

InfoObject

No. of Unrated Message

0ESR_URTM

InfoObject

Usage Details

0ESR_USDET

InfoObject

Users with Critical Authorizations

0ESR_UWCA

InfoObject

Validity

0ESR_VALTO

InfoObject

Week

0ESR_WEEK

InfoObject

Yellow Alert Threshold [%]

0ESR_YAT

InfoObject

Yellow Alert Threshold [%] 24H

0ESR_YAT24

InfoObject

Number of Yellow Alerts

0ESR_YELAN

InfoObject

Record type

0RECORDTP

InfoObject

Request ID

0REQUID

InfoObject

Admin Extractor

0SMD_AEX

InfoObject

Admin Main Extractor

0SMD_AMEX

InfoObject

Landscape Component Name

0SMD_LCNA

InfoObject

Landscape Component CV PPMS ID

0SMD_LCVP

InfoObject

Landscape Installation Number

0SMD_LINS

InfoObject

Landscape Product Name

0SMD_LPNA

InfoObject

Landscape Product PV PPMS ID

0SMD_LPRP

InfoObject

Landscape System ID

0SMD_LSID

InfoObject

Time (yyyyMMddhhmm)

0SMD_TIHM

InfoCube

SP08&Accelerated Innovation Enablement Service

0SM_ESRAI

InfoCube

OBSL&Action Plans

0SM_ESRAP

InfoCube

OBSL&All Systems (from SAP)

0SM_ESRAS

InfoCube

SP08&System Availability

0SM_ESRAV

InfoCube

SP08&Core Business Processes

0SM_ESRBP

InfoCube

SP08&Balanced Scorecard / Quarterly Meeting

0SM_ESRBS

InfoCube

SP08&SAP EarlyWatch Alert Coverage - New

0SM_ESRC2

InfoCube

SP08&Customer COE Certification

0SM_ESRCC

InfoCube

SP08&Custom Code Maintainability Check

0SM_ESRCM

InfoCube

SP08&SAP Services - Delivered By SAP

0SM_ESRCP

InfoCube

SP08&CQC Planning and Delivery Solutions

0SM_ESRCS

InfoCube

SP08&Software Component Versions

0SM_ESRCV

InfoCube

SP08&SAP Services - Planned and Recommended

0SM_ESRDS

InfoCube

SP08&Emergency Changes

0SM_ESREC

InfoCube

SP08&Expert Guided Implementation Sessions

0SM_ESREG

InfoCube

SP08&Escalated Messages

0SM_ESREM

InfoCube

SP08&SAP EarlyWatch Alert Security

0SM_ESRES

InfoCube

SP08&Red EarlyWatch Alerts

0SM_ESREW

InfoCube

SP08&Failed Changes

0SM_ESRFC

InfoCube

SP08&Incident Statistics

0SM_ESRIS

InfoCube

SP08&SAP Services - Joint Delivery

0SM_ESRJD

InfoCube

SP08&Customer with MaxAttention

0SM_ESRMA

InfoCube

SP08&Maintenance Status - Business Objects

0SM_ESRMB

InfoCube

SP08&Modified and Customer Objects

0SM_ESRMC

InfoCube

SP08&Maintenance Entitlement per Installation

0SM_ESRMF

InfoCube

SP08&Modification Justification Check

0SM_ESRMJ

InfoCube

SP08&Maintenance Status - Business Suite

0SM_ESRMS

InfoCube

SP08&Incident Statistics Non SAP

0SM_ESRNS

InfoCube

SP08&OS & DB Information

0SM_ESROS

InfoCube

SP08&Average Processing Time

0SM_ESRP2

InfoCube

SP08&Positive Call Closure

0SM_ESRPC

InfoCube

SP08&Planned Downtime

0SM_ESRPD

InfoCube

SP08&Project Milestones

0SM_ESRPM

InfoCube

OBSL&PCC - Quarterly Basis

0SM_ESRPQ

InfoCube

SP08&Current Projects

0SM_ESRPR

InfoCube

OBSL&Project Systems

0SM_ESRPS

InfoCube

OBSL&Average Processing Time

0SM_ESRPT

InfoCube

SP08&Run SAP and End-to-End Standard Compliance

0SM_ESRRE

InfoCube

SP08&SAP PSLE Roadmap Planning

0SM_ESRRP

InfoCube

OBSL&SAP End-to-End Operations Standards Compliance

0SM_ESRSC

InfoCube

SP08&Support Desk Evaluation

0SM_ESRSD

InfoCube

SP08&Number of Software downloads

0SM_ESRSF

InfoCube

SP08&SAP Service Level Agreement Compliance

0SM_ESRSL

InfoCube

SP08&Security Notes Process Compliance

0SM_ESRSN

InfoCube

SP08&SAP CQC Security Optimization - Self

0SM_ESRSO

InfoCube

SP08&Service Delivery Readiness

0SM_ESRSR

InfoCube

SP08&SAP CQC Security Optimization - SAP

0SM_ESRSS

InfoCube

SP08&System Information

0SM_ESRST

InfoCube

SP08&SAP SolMan Usage Report

0SM_ESRSU

InfoCube

SP08&Top Issues

0SM_ESRTI

InfoCube

SP08&Unplanned Downtime

0SM_ESRUD

InfoCube

OBSL&SAP SolMan Usage (Obsolete)

0SM_ESRUS

InfoObject

Transaction Name

0SM_TCODE