Enterprise Support Report 
The Enterprise Support report provides you with an overview of current status information about your projects, active solutions, and productive systems, to facilitate Application Life-Cycle Management of your business-critical processes. When you generate the report, you have access to the latest data, which is extracted from SAP Solution Manager on a regular basis.
The report focuses on the following four key pillars of SAP Enterprise Support:
Protection of Investment and Accelerated Innovation
Current overview of productive systems on a valid maintenance level
Release status overview and available updates for systems and software components
Overview of support and maintenance options for database and operating system versions currently in use
Overview of current projects and related service plans for safeguarding
Business Process Improvements
Overview of business process exceptions, including their rating and possible effects
Comparison of defined business process KPIs and current values
Total Costs of Operations
Adoption level of tools and services to comply with SAP standards for end-to-end solution operations
Adoption level of technical requirements for SAP Enterprise Support (for example EWA coverage of productive systems)
Business Continuity
Availability of core business processes
Monthly distribution of red EarlyWatch Alerts
Database size and growth rates for installed database versions
The report summarizes the results in a balanced scorecard, proposing action plans as a starting point for active measures to address potential problems.
Technical Data
Available as of Release | SAP NetWeaver 7.0 EHP1 |
|---|---|
BI Content Add-On Release | SAP NetWeaver 7.0 BI Content Add-On 4 SP05 |