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SAP Enterprise Support SLA Compliance Locate this document in the navigation structure

 

You can report SAP's compliance with guaranteed reaction times and corrective actions. The SLA compliance is determined based on an evaluation of priority 1 and priority 2 messages over the last four quarters.

Note Note

For the SLA compliance the initial priority of the message is relevant.

End of the note.

SAP Enterprise Support SLA Compliance delivers its business content in a pre-built InfoCube called SAP Service Level Agreement Compliance.

Technical Data

Available as of Release

SAP Solution Manager 7.1 SP05

BI Content Add-On Release

ST-BCO Support Package 3

Features