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Function documentationOpen the Customer System for Remote Analysis by SAP Support Locate this document in the navigation structure

 

You can open the customer system for SAP Support. This is necessary if SAP Support wants to use a remote connection to analyze the customer's system to solve a problem. In this case, you have to open the connection to the system for SAP Support and give SAP Support the logon data for the customer system.

Prerequisites

  • You have opened the support message.

  • SAP has assigned you the corresponding authorizations.

Activities

  1. Choose Edit.

  2. To open the connection to the system for SAP Support, choose   Action   Open System for SAP  .

    You go to the Service Connections Overview in landscape management.

  3. Open the connection.

  4. To communicate the logon data of customer system to SAP Support, go back to the Incident Management work center, and choose   Action   Maintain Logon Data at SAP  , in the message.

  5. On the Overview tab, set the status of the support message to Sent to SAP.

  6. Save your changes.

    You have opened the customer system for SAP Support, and changed the user status of the support message to Sent to SAP.

More Information

Forward a Support Message to SAP