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Query Query: 0SPR_WTQ_IN_I_OVERVIEW

 

This query contains the average total processing time and working time, in days, by priority. The default transaction type filter refers to the transaction types configured in the Solution Manager configuration to report incident messages. The default system status of a message is Released (I1004), Finished (I1008) and Completed (I1005), so the query only outputs completed messages. A Top 5 condition, which is intially inactive, is preconfigured. If you activate, the top 5 values of the query key figures are output.

Structure

Filters

Object Type

Name

Technical Name

Value Restriction / Calculation

Characteristic Characteristic

Transaction Type

0SPRTTYPE

0SPR_V_PROCTY_IN

Characteristic Characteristic

Category level 1

0SPRCATLV1

Characteristic Characteristic

Category level 2

0SPRCATLV2

Characteristic Characteristic

Category level 3

0SPRCATLV3

Characteristic Characteristic

Category level 4

0SPRCATLV4

Characteristic Characteristic

Project/Task List

0SPRPRJCT

Characteristic Characteristic

Solution Category

0SPRSOLCT

Characteristic Characteristic

Source Process

0SPRSRCPR

Characteristic Characteristic

IBase

0SPRIBASE

Characteristic Characteristic

Message Component

0SPRMGCOM

Characteristic Characteristic

Message Priority

0SPRMGPRI

Characteristic Characteristic

Business Partner

0SPRBPNO

Characteristic Characteristic

Business partner role

0SPRBPROLE

Characteristic Characteristic

Source-Specific ID

0SPRSRCRI

Characteristic Characteristic

Status Change Day

0SPRSCDAY

Characteristic Characteristic

Status Change Month

0SPRSCMON

Characteristic Characteristic

Status Change Quarter

0SPRSCQUA

Characteristic Characteristic

Status Change Year

0SPRSCYEA

Characteristic Characteristic

Created on

0SPRCREATED

Characteristic Characteristic

Status Change Week

0SPRSCWEE

Characteristic Characteristic

Message number

0SPRMGNO

Free Characteristics

Object Type

Name

Technical Name

Characteristic Characteristic

Category level 1

0SPRCATLV1

Characteristic Characteristic

Category level 2

0SPRCATLV2

Characteristic Characteristic

Category level 3

0SPRCATLV3

Characteristic Characteristic

Category level 4

0SPRCATLV4

Characteristic Characteristic

Project/Task List

0SPRPRJCT

Characteristic Characteristic

Solution Category

0SPRSOLCT

Characteristic Characteristic

Transaction Type

0SPRTTYPE

Characteristic Characteristic

Source Process

0SPRSRCPR

Characteristic Characteristic

Source-Specific ID

0SPRSRCRI

Characteristic Characteristic

IBase

0SPRIBASE

Characteristic Characteristic

Message Component

0SPRMGCOM

Characteristic Characteristic

Message Priority

0SPRC1L___F103

Characteristic Characteristic

Business Partner

0SPRBPNO

Characteristic Characteristic

Business partner role

0SPRBPROLE

Characteristic Characteristic

Status Change Day

0SPRSCDAY

Characteristic Characteristic

Status Change Month

0SPRSCMON

Characteristic Characteristic

Status Change Quarter

0SPRSCQUA

Characteristic Characteristic

Status Change Year

0SPRSCYEA

Characteristic Characteristic

Created on

0SPRCREATED

Characteristic Characteristic

Message number

0SPRMGNO

Variables

Object Type

Name

Technical Name

Variable Variable

Process Types in Incident Management

0SPR_V_PROCTY_IN

Rows

Object Type

Name

Technical Name

Value Restriction / Calculation

Key Figure Key Figure

Number of Events

0SPRINCNUMB

Characteristic Characteristic

Transaction Type

0SPRTTYPE

Columns

Object Type

Name

Technical Name

Value Restriction / Calculation

Characteristic Characteristic

Status Change Week

0SPRSCWEE