Finding the Root Cause of Problems in Channels

To analyze the channel in error status, click the Navigate to Channel Monitor traffic light.
The channel monitor displays the channels in error status. You need not apply filter criteria.
In the Channel Overview screen area, select the channel in error status.
To correct the status of the channel, do the following:
1. To stop the channel, choose Manage Stop .
  The status is displayed on the Stop Details : <channel name> tab page.
2. To start the channel, choose Manage Start .
  The status is displayed on the Start Details : <channel name> tab page.
3. To ping the channel, choose Manage Ping .
  The root cause of the problem is displayed on the Ping Details : <channel name> tab page. You can ping channels of type FILE, JDBC, SOAP, MAIL, and RFC, which are not in status Stopped or Not Administered.

Perform one of the following:

Purpose	Task
If the status did not change and you want to analyze the problem	Choose Navigate to <local monitor> .
If you want to request support	Create an incident ticket.
If you want to notify the status of component to a user	Send a notification.
If you want to save the monitored data locally for further analysis	Choose Export Export to Microsoft Excel .

For more information on creating incident tickets, see Create Support Message in Incident Management Work Center.
For more information on sending notifications, see Notifying Users.