Support Desk Evaluation 
InfoCube: 0SM_ESRSD
This InfoCube contains the fulfilled and unfulfilled messages information which is used for support desk evaluation for SAP productive systems.
Data Modeling
Object Type | Name | Technical Name |
|---|---|---|
InfoObject | Calendar Day | 0CALDAY |
InfoObject | Calendar Year/Month | 0CALMONTH |
InfoObject | Calendar Year/Quarter | 0CALQUARTER |
InfoObject | Calendar Year/Week | 0CALWEEK |
InfoObject | Calendar Year | 0CALYEAR |
InfoObject | Change Run ID | 0CHNGID |
InfoObject | No. of Auto Confirmed Message | 0ESR_ATCM |
InfoObject | Counter | 0ESR_CONT |
InfoObject | Customer Number | 0ESR_CUST |
InfoObject | Customer Name | 0ESR_CUSTT |
InfoObject | Fufilled Message Percentage | 0ESR_FLMP |
InfoObject | No. of Fulfilled Message | 0ESR_FULM |
InfoObject | Installation Number | 0ESR_INST |
InfoObject | Installation Name | 0ESR_INSTT |
InfoObject | No. of Manually Confirmed Message | 0ESR_MNCM |
InfoObject | No. of Unfulfilled Message | 0ESR_UFLM |
InfoObject | Unfulfilled Message Percentage | 0ESR_UFLP |
InfoObject | No. of Unrated Message | 0ESR_URTM |
InfoObject | Record type | 0RECORDTP |
InfoObject | Request ID | 0REQUID |
InfoObject | Admin Extractor | 0SMD_AEX |
InfoObject | Admin Main Extractor | 0SMD_AMEX |
InfoObject | Landscape System ID | 0SMD_LSID |
InfoObject | Time (yyyyMMddhhmm) | 0SMD_TIHM |