Positive Call Closure 
InfoCube: 0SM_ESRPC
This InfoCube contains data about the direct feedback to SAP Support.
Data Modeling
Object Type | Name | Technical Name |
|---|---|---|
InfoObject | Calendar Year/Quarter | 0CALQUARTER |
InfoObject | Change Run ID | 0CHNGID |
InfoObject | Avg. Friendliness | 0ESR_AFRND |
InfoObject | Avg. Initial Reaction Time | 0ESR_AIRT |
InfoObject | Avg. Knowledge | 0ESR_AKNOW |
InfoObject | Avg. Processing Time | 0ESR_APT |
InfoObject | Avg. Support in General | 0ESR_ASIG |
InfoObject | Canceled Surveys | 0ESR_CCSV |
InfoObject | Closed Surveys | 0ESR_CLSV |
InfoObject | Customer Participation % | 0ESR_CUSPAR |
InfoObject | Customer Number | 0ESR_CUST |
InfoObject | Customer Name | 0ESR_CUSTT |
InfoObject | Description | 0ESR_DESC |
InfoObject | No. of Incoming Messages | 0ESR_ICMM |
InfoObject | Installation Number | 0ESR_INST |
InfoObject | Month | 0ESR_MONTH |
InfoObject | PCC Counter Messages | 0ESR_PCCM |
InfoObject | Number of Filled PCC Survey Q1 | 0ESR_PCCNQ1 |
InfoObject | Number of Filled PCC Survey Q2 | 0ESR_PCCNQ2 |
InfoObject | Number of Filled PCC Survey Q3 | 0ESR_PCCNQ3 |
InfoObject | Number of Filled PCC Survey Q4 | 0ESR_PCCNQ4 |
InfoObject | Number of Filled PCC Survey Q5 | 0ESR_PCCNQ5 |
InfoObject | Number of Filled PCC Survey Q6 | 0ESR_PCCNQ6 |
InfoObject | Sum of Filled PCC Survey Score Q1 | 0ESR_PCCSQ1 |
InfoObject | Sum of Filled PCC Survey Score Q2 | 0ESR_PCCSQ2 |
InfoObject | Sum of Filled PCC Survey Score Q3 | 0ESR_PCCSQ3 |
InfoObject | Sum of Filled PCC Survey Score Q4 | 0ESR_PCCSQ4 |
InfoObject | Sum of Filled PCC Survey Score Q5 | 0ESR_PCCSQ5 |
InfoObject | Sum of Filled PCC Survey Score Q6 | 0ESR_PCCSQ6 |
InfoObject | Record type | 0RECORDTP |
InfoObject | Request ID | 0REQUID |
InfoObject | Admin Extractor | 0SMD_AEX |
InfoObject | Admin Main Extractor | 0SMD_AMEX |
InfoObject | Time (yyyyMMddhhmm) | 0SMD_TIHM |