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Function documentationConfiguration in Solution Manager Configuration Locate this document in the navigation structure

 

You make the settings for Incident, Problem and Request Management in the SAP Solution Manager Configuration work center (transaction SOLMAN_SETUP). In the SAP Solution Manager Configuration Work Center, you can access the Incident, Problem and Request Management in a guided procedure, to configure their functions, step-by-step.

Features

  • In the guided procedure, you can perform the automatic and manual activities, which are distributed among various steps and substeps. The guided procedure also helps you to make required and optional settings in the required sequence.

    Note Note

    You must copy the transaction types delivered by SAP, into customer namespace as one of the first Incident, Problem and Request Management settings activities For further information, see the documentation in SAP Solution Manager Configuration and the connected report.

    End of the note.

  • SAP Solution Manager Configuration: Incident, Problem and Request Management contains more configuration settings than Customizing. For example, you can make UI settings for Incident, Problem and Request Management, from the work center.

  • There are also further guided procedure functions:

    • Select steps in display mode

    • You can perform automatic activities immediately or later.

    • Show a warning if settings changes are required after a system update, or importing a support package.

    • The last step Finish gives an overview of all activities and their processing status.

Activities

  1. Call the SAP Solution Manager configuration in the transaction SOLMAN_SETUP.

  2. Choose IT Service Management. SAP Solution Manager Configuration: Incident, Problem and Request Management is the default.

  3. Perform the guided procedure activities, or call the steps in display mode.