This WebTemplate shows the message history. It shows the processing duration of messages in hours, by priority, processing state or message component, for a creation period, graphically and in a table. The processing duration is determined from the applicable service times.
The WebTemplate gives a general overview, and you can analyze the message history in more detail, using further attribute and processing duration filter criteria. A list of the messages which match your search criteria is displayed.
Object Type | Name | Technical Name |
---|---|---|
Query | Incident Management Reporting - message duration | 3YBK7KEEYISXD1L3WS2T8AWX6 |
Query | Message duration analysis | 5HXGB7B8V43YWG3WDXN3QET62 |