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History of the Total Number of ITSM Cross Problem Messages Locate this document in the navigation structure

Query Query: 0SPR_WTQ_I_TOTAL_TICKETS

 

This query contains the total number of tickets, by calendar week and transaction type. The cross-ITSM transaction types are the default values.

Structure

Filters

Object Type

Name

Technical Name

Value Restriction / Calculation

Characteristic Characteristic

Transaction Type

0SPRTTYPE

0SPR_V_PROCTY_OV

Characteristic Characteristic

Category level 1

0SPRCATLV1

Characteristic Characteristic

Category level 2

0SPRCATLV2

Characteristic Characteristic

Category level 3

0SPRCATLV3

Characteristic Characteristic

Category level 4

0SPRCATLV4

Characteristic Characteristic

Project/Task List

0SPRPRJCT

Characteristic Characteristic

Solution Category

0SPRSOLCT

Characteristic Characteristic

Source Process

0SPRSRCPR

Characteristic Characteristic

IBase

0SPRIBASE

Characteristic Characteristic

Message Component

0SPRMGCOM

Characteristic Characteristic

Message Priority

0SPRMGPRI

Characteristic Characteristic

Business Partner

0SPRBPNO

Characteristic Characteristic

Business partner role

0SPRBPROLE

Characteristic Characteristic

Source-Specific ID

0SPRSRCRI

Characteristic Characteristic

Status Change Day

0SPRSCDAY

Characteristic Characteristic

Status Change Month

0SPRSCMON

Characteristic Characteristic

Status Change Quarter

0SPRSCQUA

Characteristic Characteristic

Status Change Week

0SPRSCWEE

Characteristic Characteristic

Status Change Year

0SPRSCYEA

Characteristic Characteristic

Created on

0SPRCREATED

Characteristic Characteristic

Message number

0SPRMGNO

Free Characteristics

Object Type

Name

Technical Name

Characteristic Characteristic

Category level 1

0SPRCATLV1

Characteristic Characteristic

Category level 2

0SPRCATLV2

Characteristic Characteristic

Category level 3

0SPRCATLV3

Characteristic Characteristic

Category level 4

0SPRCATLV4

Characteristic Characteristic

Project/Task List

0SPRPRJCT

Characteristic Characteristic

Solution Category

0SPRSOLCT

Characteristic Characteristic

Source Process

0SPRSRCPR

Characteristic Characteristic

Source-Specific ID

0SPRSRCRI

Characteristic Characteristic

IBase

0SPRIBASE

Characteristic Characteristic

Message Component

0SPRMGCOM

Characteristic Characteristic

Business Partner

0SPRBPNO

Characteristic Characteristic

Business partner role

0SPRBPROLE

Characteristic Characteristic

Message Priority

0SPRC1L___F103

Characteristic Characteristic

Status Change Day

0SPRSCDAY

Characteristic Characteristic

Status Change Month

0SPRSCMON

Characteristic Characteristic

Status Change Quarter

0SPRSCQUA

Characteristic Characteristic

Status Change Year

0SPRSCYEA

Characteristic Characteristic

Created on

0SPRCREATED

Characteristic Characteristic

Message number

0SPRMGNO

Variables

Object Type

Name

Technical Name

Variable Variable

ITSM Overview Process Types

0SPR_V_PROCTY_OV

Rows

Object Type

Name

Technical Name

Value Restriction / Calculation

Key Figure Key Figure

Number of Problem Messages

0SPRINCNUMB

Characteristic Characteristic

Transaction Type

0SPRTTYPE

Columns

Object Type

Name

Technical Name

Value Restriction / Calculation

Characteristic Characteristic

Status Change Week

0SPRSCWEE