This query contains the total number of tickets, by calendar week and transaction type. The cross-ITSM transaction types are the default values.
Object Type | Name | Technical Name | Value Restriction / Calculation |
---|---|---|---|
Characteristic | Transaction Type |
0SPRTTYPE |
0SPR_V_PROCTY_OV |
Characteristic | Category level 1 |
0SPRCATLV1 |
|
Characteristic | Category level 2 |
0SPRCATLV2 |
|
Characteristic | Category level 3 |
0SPRCATLV3 |
|
Characteristic | Category level 4 |
0SPRCATLV4 |
|
Characteristic | Project/Task List |
0SPRPRJCT |
|
Characteristic | Solution Category |
0SPRSOLCT |
|
Characteristic | Source Process |
0SPRSRCPR |
|
Characteristic | IBase |
0SPRIBASE |
|
Characteristic | Message Component |
0SPRMGCOM |
|
Characteristic | Message Priority |
0SPRMGPRI |
|
Characteristic | Business Partner |
0SPRBPNO |
|
Characteristic | Business partner role |
0SPRBPROLE |
|
Characteristic | Source-Specific ID |
0SPRSRCRI |
|
Characteristic | Status Change Day |
0SPRSCDAY |
|
Characteristic | Status Change Month |
0SPRSCMON |
|
Characteristic | Status Change Quarter |
0SPRSCQUA |
|
Characteristic | Status Change Week |
0SPRSCWEE |
|
Characteristic | Status Change Year |
0SPRSCYEA |
|
Characteristic | Created on |
0SPRCREATED |
|
Characteristic | Message number |
0SPRMGNO |
Object Type | Name | Technical Name |
---|---|---|
Characteristic | Category level 1 |
0SPRCATLV1 |
Characteristic | Category level 2 |
0SPRCATLV2 |
Characteristic | Category level 3 |
0SPRCATLV3 |
Characteristic | Category level 4 |
0SPRCATLV4 |
Characteristic | Project/Task List |
0SPRPRJCT |
Characteristic | Solution Category |
0SPRSOLCT |
Characteristic | Source Process |
0SPRSRCPR |
Characteristic | Source-Specific ID |
0SPRSRCRI |
Characteristic | IBase |
0SPRIBASE |
Characteristic | Message Component |
0SPRMGCOM |
Characteristic | Business Partner |
0SPRBPNO |
Characteristic | Business partner role |
0SPRBPROLE |
Characteristic | Message Priority |
0SPRC1L___F103 |
Characteristic | Status Change Day |
0SPRSCDAY |
Characteristic | Status Change Month |
0SPRSCMON |
Characteristic | Status Change Quarter |
0SPRSCQUA |
Characteristic | Status Change Year |
0SPRSCYEA |
Characteristic | Created on |
0SPRCREATED |
Characteristic | Message number |
0SPRMGNO |
Object Type | Name | Technical Name |
---|---|---|
Variable | ITSM Overview Process Types |
0SPR_V_PROCTY_OV |
Object Type | Name | Technical Name | Value Restriction / Calculation |
---|---|---|---|
Key Figure | Number of Problem Messages |
0SPRINCNUMB |
— |
Characteristic | Transaction Type |
0SPRTTYPE |
Object Type | Name | Technical Name | Value Restriction / Calculation |
---|---|---|---|
Characteristic | Status Change Week |
0SPRSCWEE |
— |