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WebTemplate WebTemplate: 0SPR_WT_IN_PROCESSING_TIME

 

This WebTemplate shows the average throughput and processing time of incident messages. It shows the message thoughput and processing time in days, by priority or calendar week, for a creation period, graphically and in tables.

The WebTemplate gives a general overview, and you can analyze the message history and breakdown, in more detail, using further attribute filter criteria.

Data Modeling

Requires

Object Type

Name

Technical Name

Query

History of Average Work Effort and Duration IN

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Query

Current Average Work Effort and Duration IN

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