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You can assign a reference object to your change transaction or message. The reference object is a product or installation for which a service or change is requested. You can specify several reference objects per transaction.

Features

  • You can specify the following types of reference objects in change transactions and messages:

    • Configuration item

      Entity or system which is identified and changed in Change Request Management. Configuration elements are objects in the Landscape Management Database (LMDB) or Configuration Management Database (CMDB). They vary in complexity and size from a single module or small component, to an entire system. Configuration elements can, for example, contain the following:

      • Hardware

      • Software

      • Services

      • Documentation

    • Component

      Components of a customer installation to which business processes can refer.

    • Installation (IBase)

      Multi-step structure of components to manage products. The installation describes the structure of these products and their components.

  • If you enter a value in one of the Component or Configuration Item fields, the other is filled automatically, if the value is in the system.

  • You can enter and process reference objects in the following assignment blocks:

    • Requests for change: Scope assignment block

      You can also enter the product ID. This is the configuration element.

    • Change documents: Details assignment block

      The system automatically fills the Reference Objects fields with the data from the Scope assignment block in the associated approved change request.

    • Messages: Assignment blocks Details and Reference Objects

      Note Note

      You can edit the reference objects depending on the transaction type and the status of the transaction. For example, you can no longer change the reference object of a normal change which is already being implemented.

      End of the note.

  • You can use the reference object as a criterion to search for change transactions or messages.