ESR - SAP SLA for Maintenance Contract 
Query: 0ESR_SLA_COMP_CONTRACT
This query shows the SLA compliance with regard to a maintenance contract. Therefore all priority 1 and priority 2 messages of all systems, which are covered by the maintenance contract, are counted.
Structure
Object Type | Name | Technical Name |
|---|---|---|
| Installation Number |
0ESR_SYSID_MI |
Object Type | Name | Technical Name | Value Restriction / Calculation |
|---|---|---|---|
| Customer Name |
0ESR_CUSTT |
N/A |
| SLA Relevant P1 Msg |
0SMD_SLAP1 |
N/A |
| SLA Relevant P2 Msg |
0ESR_SLAP2 |
N/A |
| SLA Relevant Msg |
0ESR_SLARE |
N/A |
| Customer Number |
0ESR_CUST |
N/A |
| Non SLA Compl. Msg |
0ESR_SLANR |
N/A |
Object Type | Name | Technical Name | Value Restriction / Calculation |
|---|---|---|---|
| Current quarter -4 |
0CQUART |
N/A |
| Current quarter- 3 |
0CQUART |
N/A |
| Current quarter- 2 |
0CQUART |
N/A |
| Current quarter- 1 |
0CQUART |
N/A |