Show TOC

Function documentationConfiguration of Incident, Problem, and Request management Locate this document in the navigation structure

 

To be able to use Incident, Problem and Request Management in SAP Solution Manager, you must make various system settings.

Prerequisites

  • You have made preparatory configuration settings in the scenarios such as System Preparation, Basic Configuration and Configuration of Managed Systems.

  • You are authorized for SAP Solution Manager Configuration.

Features

  • SAP Solution Manager configuration (SOLMAN_SETUP)

    You make the most important settings for Incident, Problem and Request Management in the SAP Solution Manager Konfiguration work center (transaction SOLMAN_SETUP). For more information, see Configuration in SOLMAN_SETUP.

  • Customizing

    Additional settings which are not in the SAP Solution Manager Configuration, are still in Customizing, under   SAP Solution Manager   Capabilities (Optional)   IT Service Management  .

  • Further configuration information

    Informationen about detailed configuration settings for Incident, Problem and Request Management is in the Incident, Problem and Request Management configuration guide in the Business Process Repository (transaction SOLAR_LIBRARY), under   Solutions/Applications   SAP Solution Manager   Scenarios   IT Service Management   Business Processes  . The guideline is in the Configuration tab of the process.

More Information

For an overview of SAP Solution Manager configuration, see the SAP Solution Manager configuration guide at   http://service.sap.com/instguides   SAP Components   SAP Solution Manager   <current release>   Configuration  .