Processing Surveys 
Surveys are questionnaires which capture how the reporters judge the processing of their messages.
Survey templates are defined, and assigned to multi-step categories, in the configuration. A question catalog can be assigned to each category.
Optional: Specify in the configuration, how often a reporter receives a survey. For example, you can specify that a survey is only sent if a reporter has not been sent another survey in the last 14 days.
When a message is confirmed, an E-Mail asks the reporter to participate in a survey, to judge the processing of the message.
The system collects and summarizes the responses.
The IT support staff analyze the results.
To create surveys, choose .
The surveys are analyzed in the Survey Suite. Call the Survey Suite with the transaction CRM_SURVEY_SUITE, or in Customizing for Customer Relationship Management, under .
For more information, see the SAP Library for SAP Customer Relationship Management in the SAP Help Portal, under .