Using Check Lists 
You perform service request tasks in the assignment block Check List.
You can create tasks for each category of service request.
You can create workflow tasks so that the system can notify the processor.
The system shows the processors the tasks assigned to them in various service requests, in their start page. If a support team is assigned, all members of the support team see the task.
Prerequisites
The system is configured.
You have created check lists, for the transactions, categories and partner determination, under 
Basic Functions 
Rules 
.
Features
The system shows all tasks required to process a service request.
You can specify which tasks can be performed at the same time, and which must be performed consecutively. You can display the sequence graphically, with Show Flow.
A support team member or support team can be assigned as partner.
The system releases the next tasks when a previous task is confirmed.
You can create further tasks to process a service request, in the configuration. You can put these tasks in a service request, and assign them to a processor.
Activities
Set the tasks in process, and confirm them.
Open Check list step: Details, to display any processing information specified in the configuration of the SAP Solution Manager.
Specify deadlines, and other processing information, and forward the task.
Confirm that a task is completed, by setting its status to Completed.