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 Blocking a Customer Account for Payments and Dunning Notices

Use

You wish to block a customer account for payments and dunning notices. To block a customer account for the payment program or for the dunning program, you must change the customer master record.

Prerequisites

You block an account by specifying a block key. These keys represent reasons for blocking: You use them to show why an account was blocked.

You define blocking reasons in Customizing (IMG).

Procedure

Block the account for paying or dunning as follows:

  1. Call up the master record to be changed by choosing Start of the navigation path Master records Next navigation step Change Next navigation step . End of the navigation path

  2. The initial screen for changing a customer master record appears.

  3. From the initial screen, select either Payment transactions or Correspondence from the company code data area.

  4. The Payment block field is on the Change Customer: Payment Transactions screen. The Dunning block field is on the Change Customer: Correspondence screen.

  5. Choose Continue .

  6. The first screen with a blocking field appears.

  7. Depending on which option you have selected, enter the appropriate blocking key either in the Payment block field or the Dunning block field. Save your entries.

Result

The account is blocked for dunning notices and payments.

When you have blocked an account for dunning, the dunning program still analyzes the open items in the account during the dunning run, but it does not create a dunning notice. When you have blocked an account for the payment program, the payment program still processes the open items in the account during the payment run, but it does not pay any open items from the blocked accounts. You can display a list of customers blocked for the payment program.