Return of Payment Items

This function enables you to return payment items that are already posted to customer accounts or CpD (suspense) accounts.

The system allows you to return but not reverse payment transactions that were externally initiated.

You can, for example, return a payment item that was externally initiated and that was posted to the CpD account when you are unable to identify the correct account.

When you return a payment item, the system creates a return order that offsets the payment transaction.

Prerequisites

You have defined the return transaction type and the validity of the return reason for the required transaction types in Customizing for Bank Customer Accounts(BCA) by choosing Start of the navigation path Account Management Next navigation step Returns Assign Return Reasons and Return Transaction Types End of the navigation path .

The system uses the return transaction type to create the corresponding posting on the customer account or CpD (suspense) account. It uses the validity to determine which return reasons can be used when you return a payment item. The validity period of a return reason is based on the reference date type, which is either the posting date or the creation date.

Features

Payment Item Status
You can return payment items with the following statuses:
- Posted
- Posted (Open)
Payment Items That Can Be Returned
You can return recipient items and turnover items that were created from any of the following processes:
- Externally initiated payment transactions
- Transfer posted payment items that were originally created from the payment order dialog
- Payment items created from payment order dialog
- Payment items created from standing order
- Payment items created during account balancing
Release Procedure
When you return a payment item:
- If you have not set up the release process, the system updates the status of the existing payment item to Returnedand creates a return order. If the return order is posted successfully, the new payment items have the status Posted.
- If you have set up the release process, depending on the criteria defined for the release procedure, the system flags the payment item for release by changing the payment item status to Return - In Release Process.
  Subsequently, another user with the appropriate authorization releases the payment item. The system changes the payment item status to Returnedand creates a return order. If the return order is posted successfully, the new payment items have the status Posted.
  
  If you define multiple levels of release, the payment item continues to have the status Return - In Release Processuntil it is released.
  
  If the approver rejects the payment item, the payment item status reverts to the original status (before the release process was initiated) namely Postedor Posted (Open).
You can define a release workflow for payment items in Customizing for Bank Customer Accounts (BCA) by choosing Account Management Release Release Payment Items . For more information, see Release Object PAYITEM (Payment Item).
Advice Notifications
You can specify that advice notifications about the return must be sent to specified recipients. You make this setting in Customizing for BCA by choosing Account Management Returns Set up Notification of Returns .
Guaranteed Check Amounts (only applies to banks)
If you have guaranteed check amounts, you define how existing guaranteed amounts must be debited for check returns.

You make this setting in Customizing for BCA by choosing Account Management Returns Assign Return Reasons and Return Transaction Types .
Payment Notes
You can attach payment notes to return orders. You define the composition of the payment notes in Customizing for BCA by choosing Account Management Returns Set Up Payment Notes for Returns .

Furthermore, you can categorize this information by using structured payment notes. To use structured payment notes, you must first define the payment notes categories in Customizing for BCA by choosing Basic Settings Basic Settings - Postings Define Payment Notes Categories .

If you use structured payment notes in the original payment item, the system automatically uses offsetting payment notes categories in the returned payment item. You define offsetting payment notes categories in Customizing for BCA by choosing Basic Settings Basic Settings - Postings Assign Offsetting Payment Notes Categories .
Payment Method of Returned SEPA Direct Debits
When you return a direct debit from the Single Euro Payments Area (SEPA), the system uses the medium of the original payment item as the payment method on the returned payment item. You cannot change the medium on the returned payment item.

The system updates the medium on the returned payment item if you defined whether the medium is used by SEPA transactions in Customizing for BCA. You make this setting by choosing Account Management -> Basic Functions in Account Management -> Maintain Media/Payment Method.

The return order contains the mandate reference, due date, and creditor ID of the original direct debit order.
Display on Bank Statements
The system includes returned payment items on bank statements.
Prenotes
When you create a payment item and assign it with an appropriate prenote reference number, the status of the prenote becomes Assigned. The prenote status remains unaffected if you reverse or return the payment item.
Other Features
For more information about other payment item features, see Payment Item.

Activities

On the SAP Easy Accessscreen, choose Account Management Payment Item Edit (Special) Return and from the detailed display of the payment item, choose Return.
Alternatively you can choose Account Management Payment Item Edit (Special) All Activities.

Note

The system only displays payment items for which you have adequate authorization.

End of the note.
The system carries out the following activities:
- Creates a return order
  The system generates and updates the return order with the ordering party and recipient party of the return. The return order uses the return transaction type defined in Customizing.
  
  Any existing guaranteed amount (for check returns) is taken into consideration.
- Reverses all other positions on the returned payment item (charges, and so on).
- Triggers notification to business partners based on the Customizing settings.