Technical Name of Business Function |
|
Type of Business Function |
Enterprise Business Function |
Available as of |
SAP enhancement package 4 for SAP ERP 6.0 |
Technical Usage |
Discrete Industries and Mill Products |
Application component |
Service Process Warranty (IS-AD-WTY) |
Dependent business function(s) you must also activate |
Not relevant |
With this Business Function you can create and edit warranty claims from service and maintenance documents.
You can use a warranty claim to request reimbursement of material costs, labor costs, as well as other costs that arose while rectifying faults in an object. Prerequisite is that a valid warranty exists for the object.
You have installed the following components, as of the above-mentioned version:
Type of Component |
Component |
Software Component |
SAP_APPL 604 EA-APPL 604 ECC-DIMP 604 |
You have made the settings for warranty claims in Customizing for Plant Maintenance and Customer Service
under .
Note
If you activate the Warranty for Customer Service
(LOG_EAM_WTY) Business Function and import support packages for the software components SAP_APPL or EA-APPL, you must also import the support packages for ECC-DIMP.
This Business Function provides the following functions in the service order, maintenance order, service notification, or maintenance notification:
Create and edit warranty claims
Track the status of the return part in the warranty claim document
Start returns process for parts to be returned
For more information, see Integration of Service Processing with Warranty Claims.