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 Warranty for Customer Service

 

Technical Data

Technical Name of Business Function

LOG_EAM_WTY

Type of Business Function

Enterprise Business Function

Available as of

SAP enhancement package 4 for SAP ERP 6.0

Technical Usage

Discrete Industries and Mill Products

Application component

Service Process Warranty (IS-AD-WTY)

Dependent business function(s) you must also activate

Not relevant

With this Business Function you can create and edit warranty claims from service and maintenance documents.

You can use a warranty claim to request reimbursement of material costs, labor costs, as well as other costs that arose while rectifying faults in an object. Prerequisite is that a valid warranty exists for the object.

Prerequisites

You have installed the following components, as of the above-mentioned version:

Type of Component

Component

Software Component

SAP_APPL 604

EA-APPL 604

ECC-DIMP 604

You have made the settings for warranty claims in Customizing for Plant Maintenance and Customer Service under Start of the navigation path Maintenance and Service Processing Next navigation step Integration of Service Processing with Warranty Claims End of the navigation path.

Note Note

If you activate the Warranty for Customer Service (LOG_EAM_WTY) Business Function and import support packages for the software components SAP_APPL or EA-APPL, you must also import the support packages for ECC-DIMP.

End of the note.

Features

This Business Function provides the following functions in the service order, maintenance order, service notification, or maintenance notification:

  • Create and edit warranty claims

  • Track the status of the return part in the warranty claim document

  • Start returns process for parts to be returned

For more information, see Integration of Service Processing with Warranty Claims.