When you are processing a claim or a claim bundle, you can view a structured overview showing the changes in the relevant claim or claim bundle.
You have performed the Customizing activity Define Icons and Texts for Change Overview
(path: ).
Address data is stored in database table ADRC
(Addresses (Business Address Services)
), which does not belong to SAP Claims Management. This means that you have to perform the following additional activities to be able to use address data in the change overview:
You have activated the business function INS_FSCM_CI_5_EXT_2
(Insurance Claim Handling 5 - Additional Functions 2
).
You have created the following entries in Customizing for SAP Insurance
under :
Table ADRC
with shadow table ADRC
Table ADRCT
with shadow table ADRCT
In Customizing activity Enhance Tables of Claims Management System
, you have set the BndlHist-Relvnt
checkbox ("Table Is Relevant for Claim Bundle History") in the relevant tables (path: ).
Note
With claim bundles in the category of Multiple Contract Handling, you must also add the table and also the shadow table in Customizing activity Enhance Tables of Claims Management System
.
The structure of this change overview is based on the structure of the navigation tree in claim processing. This structured change overview helps you to identify with ease which changes have been made to a certain object.
You can use it to see the:
Date and time of last change
Number of changes
Processor
You can select each object with a double-click. You can display all the changes made to an object, if, for example, it has been changed several times.
In the following cases, the system displays the changed address data in the change overview:
Loss location
If you change the address data in a claim that belongs to the insurance line Auto Insurance
on the Loss Location
tab page.
Inspection location of the damaged vehicle
If you change the address data in a claim that belongs to the insurance line Auto Insurance
on the Damage
tab page under Inspection Location of Damaged Vehicle
.
Address data for buildings
If you have a damaged building in a claim that belongs to the insurance line Auto Insurance
and change the address data for the damaged building on the Building Data
tab page.
Accident location
If you change the address data in a claim that belongs to the insurance line Accident Insurance
on the Accident Data
tab page.
To call up the structured change overview, choose Tools
-> Claim Changes (Overview)
in claim processing, or Tools -> Bundle Changes (Overview)
in claim bundle processing . In the next dialog screen you see the overview tree with the changes that have been made.
Note
In contrast, if you display claim changes using the menu path Tools
-> Claim Changes
(History)
(or for claim bundles Tools
-> Bundle Changes
), the changes in a claim or claim bundle are presented in an unstructured list. You have no structured access to the change data.