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 Dispute Management


As of enhancement package 7, SP 08 for SAP ECC 6.0, functions are available that simplify the blocking and deletion of personal data by using SAP Information Lifecycle Management (ILM).

Technical Details

Product Feature Is


Country Dependency

Valid for all Countries

Software Component Version


Application Component


Available as of

SAP Enhancement Package 7 (SP08) for SAP ERP 6.0

Effects on Existing Data

When a customer is blocked, access to dispute cases linked to the blocked customer is restricted. You cannot create new dispute cases nor process existing dispute case for a blocked customer. The dispute cases are deleted using the Case Management archiving object, SCMG.

Effects on Customizing

To use SAP Information Lifecycle Management (ILM) to simplify the deletion of application-specific personal data:

  • Activate the business function Information Lifecycle Management (ILM).

  • Make the necessary Customizing settings related to SAP Information Lifecycle Management (ILM) in Customizing for Start of the navigation path SAP NetWeaver Next navigation step Application Server Next navigation step Basis Services Next navigation step Information Lifecycle Management. End of the navigation path

  • Run transaction IRMPOL and maintain the required retention policies for Case Management application (ILM object: SCMG).

More Information

  • SAP Library for Data Protection under Start of the navigation path SAP ERP Next navigation step SAP ERP Cross-Application Functions Next navigation step Cross-Application Components Next navigation step Data Protection Next navigation step Deletion of Customer Master Data and Deletion of Vendor Master Data. End of the navigation path.

  • SAP Library forDispute Management under Start of the navigation path SAP ERP Central Component Next navigation step Accounting Next navigation step SAP Financial Supply Chain Management (FIN_FSCM) Next navigation step Dispute Management. End of the navigation path.