IC: Total Queue Time - SAP Documentation

IC: Total Queue Time

Technical name: 0CRM_TQUEUE

Use

This key figure contains the total amount of time that customers wait in a queue during one connection. The time is measured in seconds.

Technical data

Available as from Release	CRM 3.0
Unit	N/A
Aggregation	Summation
Exception aggregation	Summation
Calculation	N/A
Restriction	N/A