CRM Attributes 

Use

With  Update CRM Attributes as the data target, you can write attribute values for the business partner into SAP CRM. In this way you can, for example, fill in the ABC class of the business partner in the Interaction Center of the SAP CRM.

Functions

The attributes that are available depend on which data targets and attributes are defined in SAP CRM and also on which Release status your SAP CRM has.

The following types of data targets can be filled in SAP CRM 3.1, for example:

·        IC attributes for the business partner

·        Marketing characteristics for business partner segmentation

·        Enhancements depending on business partner

If no data targets or attributes are offered on the Data Target tab page for your SAP CRM, in SAP CRM Customizing, create data targets under Settings in SAP Business Information Warehouse  → Data Transfer from SAP BW.

Activities

       1.      On the Data Target tab page, select the logical system into which the data is to be written.

The data targets defined in the specified system are determined.

       2.      Select a concrete data target - and depending on the type of data target - a subordinate object as well.

       3.      On the Attribute tab page, select the attributes that are to be filled.