Checking the Processing Status of a Support Message 
You have submitted a support message and want to check its processing status.
Prerequisites
You have created at least one support message.
Procedure
To find support messages and check the processing status, choose one of the following options:
Navigate via the Overview. Support messages are classified by transaction type and user status.
Choose Messages.
In the Messages view, choose the filter options you require:
You can sort support messages; by date, for example.
Restrict the display by user status.
Choose the status Solution Proposal, for example, to see only support messages for which a solution has been proposed.
Depending on the message's user status, you might be prompted to carry out the following further activities, for example:
Solution proposal: The support employee has entered a solution proposal. You have the following options:
If the solution proposal solves your problem, confirm the solution proposal.
If the solution proposal does not solve your problem, reply to the solution proposal.
Customer action: You are requested to send more information to the support employee so that he or she can solve the problem.
New: Your support message has not yet been processed.
In process: Your support message has been allocated to a support employee who is working on a solution proposal.
Sent to SAP: The support employee has identified a technical problem and has forwarded the support message to SAP.
Sent to support: A support message was sent automatically to support but is not yet in process.
Sent to external provider: A support message concerns an external system and has been forwarded to the external provider.
NoteWhich user statuses are possible depends on how your system is configured. If you are unsure about the meaning of a status, ask the person responsible for your system.
End of the note.