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Procedure documentationConfiguring Logon Help Locate this document in the navigation structure

 

Use this procedure to enable a logon help link on the Welcome screen for users, who have forgotten their password.

For more information, see Enabling Users to Reset Their Own Password.

Prerequisites

  • You have SAP NetWeaver Application Server (AS) Java 7.0 SPS 12 and higher.

    This Web Dynpro application replaces the legacy Java Server Pages (JSP)-based application. The JSP-based application remains available for backward compatibility.

    Note Note

    If you upgraded from a release previous to SAP NetWeaver 7.0 SPS 12 and you already configured logon help, you continue to use the legacy JSP-based application as you configured it. To use the Web Dynpro-based logon help application, follow the configuration steps below.

    Users of SAP NetWeaver AS Java 7.0 SPS 12–13, see also SAP Note 1082019.

    End of the note.

    For more information, see Configuring Legacy Logon Help.

  • This procedure requires you to restart the AS Java, so you should plan for the required downtime while the AS Java restarts.

  • You have configured e-mail notification. Without e-mail notification, business users cannot receive new passwords.

    For more information, see Configuring E-Mail Notification.

  • If you configure the security question and answer, you must configure self-management. Without self-management, business users cannot maintain their security question and answer.

    For more information, see Configuring Self-Management.

  • To enable users to choose a security question and answer when they register, you have configured self-registration.

    For more information, see Configuring Self-Registration.

Procedure

  1. Start user management configuration.

    For more information, see Configuring User Management.

  2. Choose the User Admin UI tab.

  3. Choose the Modify Configuration pushbutton.

  4. Determine which optional features you want to configure and save your entries.

    • To configure what data business users must provide, set the Require First and Last Names in Logon Help radio button.

    • To configure a security question choose from the following options:

      • To enable business users to enter their own security question, select the Enable Security Question radio button.

      • To enable business users to select their security question from a list of predefined questions, select the Use a Predefined Security Question radio button.

  5. Assign the UME action Logon_Help to a role assigned to the group anonymous users.

  6. Restart the AS Java.

Result

If you have existing users in your installation and you enable the security question and answer, notify your users that they should log on and maintain their security question and answer. Without a security question and answer, these users cannot reset their own passwords.