Forward Support Message to SAP

Use

If you can neither process a support message yourself nor find a solution for it in SAP notes or in your solution database, send it to SAP support.

Prerequisites

You are in the detail screen of a support message in the Transaction Monitor Service Procedures.

Procedure

...

       1.      Write information for SAP in the Overview tab.

       2.      Attach any documents for the support message in the Documents tab.

       3.      Choose Actions.

       4.      Choose Send Message to SAP from the drop-down list.

       5.      Save the changes.

The system sends the support message when you save.

Result

●     You can monitor the procedure in the SAP Attributes tab:

○     You see the SAP Support Portal message number of the procedure.

○     You can monitor the changed status.

●     When you have sent the message to SAP, you can open your system for SAP Support, if required, from the message with Actions ® Open System for SAP.