Working with Equipment Cards
Equipment cards form the database that contains all serial number items that you sold or purchased and for which service can be provided. You can track the history of a specific serial number from the day you sold or purchased the item and throughout its entire service period.
The equipment card contains information such as:
Location of the item at which you provide or receive service
Service calls related to the item
Service contracts that cover the item
Sales information
Inventory transaction data
You have the following options for creating equipment cards:
Enable equipment cards to be created automatically for every sold or purchased item that is managed by serial numbers.
Specify the item data (serial number data) manually in the
Equipment Card
window.
Note
If your customer purchased an item, such as equipment, from another source and needs only support or service from your company for this item, no sales transaction takes place in SAP Business One. For this item, you create the equipment card manually in the Equipment Card
window. You view such items only in the Service
module and not in the Inventory
module.
To open the Equipment Card
window, choose 
Service
Equipment Card
.