Show TOC

Component documentationSAP Support Desk


If a problem occurs with SAP Business One, you can use the Support Desk to connect directly to SAP Service Marketplace.

You can perform the following actions:

  • Enter a problem description and search the support database for known solutions

  • Create a service message in SAP Service Marketplace

  • Attach a file to your message to provide further information

  • Track the status of your messages

All relevant customer-specific data is included automatically, reducing the time you require to create the message.

As soon as a message is processed, you receive an E-mail notification of the solution.


To use the SAP Support Desk you require:

  • A valid service contract with SAP

  • A valid S-User

  • An Internet connection