Queues - Setup Window 
Use this window to define a team of employees responsible for managing service calls. You can also enter the queue’s manager and include a list of members.
From the SAP Business One Main Menu, choose 
Administration 
Setup Service Queues 
.
Queues - Setup Window Fields
Specify a code for the queue. The code (ID) is displayed in windows related to this queue. This field is mandatory. |
Specify a description for the queue. This field is mandatory. |
From the dropdown list, select an SAP Business One user to be in charge of the queue. This field is mandatory. |
Specify the email address of the queue. |
You can deactivate a queue, even a queue with service calls, so that you can no longer send service calls to the queue. To deactivate the queue, select this checkbox. To cancel the deactivation, deselect this checkbox. |
Choose to display the Queue Members - Setup window and to add SAP Business One users to the member list of the queue. |