Service Call: Solutions Tab 
Use this tab to add new solutions for the problem or to link to existing ones. All the solutions are recorded in the Knowledge Base Solution window. Therefore, the next time the problem comes up, technicians are aware of possible solutions. As a result, the time required to solve the problem might be reduced. A service call can have more than one solution.
To access the tab, from the SAP Business One Main Menu, choose 
Service 
Service Call 
and select the Solutions tab.
This topic documents fields and other elements in this window that either are not self-explanatory or require additional information. End of the note. |
NoteSolutions Tab Fields
Description of the solution to the problem |
The date on which the solution was added to the Solutions Knowledge Base. |
Code of the employee who created the solution |
Select the status of the solution: Internal, Publish, Review, or others. To define new statuses, from the dropdown list, select Define New. The Solution Statuses – Setup window opens. You specify the name and description of the new status and update the status information. |
Employee responsible for the service call |
Opens the Recommended Solutions window, in which you can view a list of solutions used in similar service calls. |
Opens the Solutions Knowledge Base window, in which you can create a new solution for the problem. |