10000681 
Message
In the "Name" column, enter a problem type name
Diagnosis
In the Service Call window, on the General tab, in the Problem Type dropdown list, you have selected Define New and attempted to create a new problem type for a service call. In the Define Service Call Problem Types - Setup window, in the Name column, you have not entered a name for the new problem type.
Procedure
In the Define Service Call Problem Types - Setup window, in the Name column, enter a problem type name.