10000683 
Message
In the "Name" column, enter a service call type name
Diagnosis
In the Service Call window, on the General tab, in the Call Type dropdown list, you have selected Define New and attempted to create a new service call type. In the Service Call Types - Setup window, in the Name column, you have not entered a name for the new service call type.
Procedure
In the Service Call Types - Setup window, in the Name column, enter a service call type name.