10000618 
Message
In "Response Time" field, enter a value of 0 or greater
Diagnosis
You have chosen 
Service 
Service Contract 
to open the Service Contract window. You have attempted to choose Update, but on the General tab,
in the Response Time field, you have entered a value less than 0.
Procedure
In the Service Contract window, on the General tab, in the Response Time field, enter a value of 0 or greater.