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Procedure documentationManaging Activities Related to Service Calls Locate this document in the navigation structure


You can create a new activity or view existing activities related to a service call for a customer.

Note Note

An activity can be attached to only one service call.

End of the note.


  1. From the SAP Business One Main Menu, choose   Service   Service Call  .

    The Service Call window opens.

  2. In the general area, search for a specific service call by specifying the customer code, the item number, or the serial number of the item.

  3. Select the Activities tab.

  4. To record a new activity for the customer, choose the Activity button.

    The Activity window opens. For information, refer to Activity Window.