
Cancellation is not possible; base orders reopened
On the Per Document tab of the Document Settings window, you have selected the Reopen Doc. by Creating Returns/Goods Returns/Credit Memos Based on Doc. checkbox for either or both of the following documents:
Sales order
Purchase order
You have created a sales or purchase order.
You have created a document based on the sales or purchase order.
You have created a return, goods return, or credit memo copying from the document created in step 3.
You cannot cancel the return, goods return, or credit memo because its creation has automatically reopened the base sales or purchase order.