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Message

Cancellation is not possible; base orders reopened

Diagnosis

  1. On the Per Document tab of the Document Settings window, you have selected the Reopen Doc. by Creating Returns/Goods Returns/Credit Memos Based on Doc. checkbox for either or both of the following documents:

    • Sales order

    • Purchase order

  2. You have created a sales or purchase order.

  3. You have created a document based on the sales or purchase order.

  4. You have created a return, goods return, or credit memo copying from the document created in step 3.

Result

You cannot cancel the return, goods return, or credit memo because its creation has automatically reopened the base sales or purchase order.