Tracking the Support Message Status 
Use the Support Desk to connect directly to the SAP Service Marketplace and track the status of your support messages.
Procedure
1. From the SAP Business One menu, choose 
Help
Support Support Desk
Service Message Inbox 
.
2. To connect to the SAP Service Marketplace, enter your S-User and password, and choose OK.
The system opens a browser window with your SAP Service Channel inbox.