Updating and Cancelling Sales Orders 
After you create a sales order, you can change all its data, provided that no target documents have been created based on it. Some of the possible changes include:
Delete, add, or duplicate rows
Update prices and discounts
Update quantities
If the sales process has been interrupted and the sales order has not yet been drawn (fully or partially) to a target sales document, you can cancel it:
Choose and find the sales order you want to cancel.
In the menu bar, choose .
The status Cancelled appears.
When the sales order has been partially copied to a higher level sales document, you can close it but you cannot cancel it.
Choose and find the sales order you want to close.
In the menu bar, choose .
The status Closed appears.
When you cancel or close a sales order for items, the quantity reserved for the customer is reduced by the quantity that appears in the cancelled or closed order.
A cancelled or closed sales order is not deleted. You can still display or duplicate it, but you cannot change it or copy it to a higher level sales document.
The system does not display cancelled or closed sales orders in the Open Items List report.