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Procedure documentationSearching for and Creating Solutions Locate this document in the navigation structure

 

You can view existing solutions or create a solution related to a service call for a customer.

Procedure

  1. From the SAP Business One Main Menu, choose   Service   Service Call  .

    The Service Call window opens.

  2. In the general area, search for a specific service call by specifying the customer code, the item number, or the serial number of the item.

  3. Select the Solutions tab.

  4. On the Solutions tab you can:

    • Record a new solution that relates to the service call. Choose the New button to open the Solutions Knowledge Base window.

      For information, see Solutions Knowledge Base Window.

    • Display all the prior solutions of previous service calls that relate to the same item or item group or which have the same Problem type. Choose the Recommend button. You can attach those solutions to the current service call.

      For information, see Recommended Solutions Window.