Show TOC

Procedure documentationUpdating and Cancelling Sales Orders Locate this document in the navigation structure

 

After you create a sales order, you can change all its data, provided that no target documents have been created based on it. Some of the possible changes include:

  • Delete, add, or duplicate rows

  • Update prices and discounts

  • Update quantities

Procedure

Cancelling Sales Orders

If the sales process has been interrupted and the sales order has not yet been drawn (fully or partially) to a target sales document, you can cancel it:

  1. Choose   Sales – A/R   Sales Order   and find the sales order you want to cancel.

  2. In the menu bar, choose   Data   Cancel  .

    The status Cancelled appears.

Closing Sales Orders

When the sales order has been partially copied to a higher level sales document, you can close it but you cannot cancel it.

  1. Choose   Sales – A/R   Sales Order   and find the sales order you want to close.

  2. In the menu bar, choose   Data   Close  .

    The status Closed appears.

Result

When you cancel or close a sales order for items, the quantity reserved for the customer is reduced by the quantity that appears in the cancelled or closed order.

A cancelled or closed sales order is not deleted. You can still display or duplicate it, but you cannot change it or copy it to a higher level sales document.

The system does not display cancelled or closed sales orders in the Open Items List report.

More Information

Sales Order