Response Time by Assigned to Report 
This report lets you analyze the response time of employees that are assigned to specific service calls. If a service call is in a queue, you get information about the amount of time the service call was in the queue before an assignee responded to it.
Use this window to specify selection criteria for the Response Time by Assigned to report.
Recommendation
If you assign employees to service calls, we recommend that your employees use this report when handling the messages that are displayed under their name.
To open the window, choose 
Service 
Service Reports Response Time by Assigned to Report 
. Alternatively, open it from the Reports module.
After defining the report, you can view it in the Response Time by Assigned to Report window (see Response Time by Assigned to Report Window).
This topic documents fields and other elements in this window that either are not self-explanatory or require additional information. End of the note. |
NoteSelection Criteria
To define the selection criteria, you specify ranges and set filters. To set a filter, click 
(Filter Table) and select the relevant options.
Displays the sort criteria you can define. |
Specify the field(s) to be used as sort criteria. This column appears only when you select Sort. |
Specify the order in which the fields in the report should be sorted. This column appears only when you select Sort. |