This report provides details about the average amount of time required to close service calls. Use this report to check the efficiency of the service department.
You can display service calls with the same closure date. You can also select service calls completed by a specific employee.
To access the window, choose
. Alternatively, open it from the Reports module.After defining the report, you can view it in the Average Closure Time Report window (see Average Closure Time Report Window).
Note This topic documents fields and other elements in this window that either are not self-explanatory or require additional information. End of the note. |
To define the selection criteria, you specify ranges and set filters. To set a filter, click (Filter Table) and select the relevant options.
Displays the sort criteria you can define. |
Specify the field(s) to be used as sort criteria. This column appears only when you select Sort. |
Specify the order in which the fields in the report should be sorted. This column appears only when you select Sort. |