Displaying Returned Serial Number - Managed Items 
You can receive serial number-managed items back from a customer and return serial number-managed items to a vendor. To display these serial numbers, proceed as follows:
Procedure
Displaying Serial Number-Managed Items Returned by a Customer
Create the relevant document or documents:
Goods return
Delivery with a negative quantity
A/R invoice with a negative quantity
A/R credit memo
From the document, open the Serial Number Selection window by choosing the Add button. Alternatively, choose one of the following methods to open the window:
Before adding the document, in the Quantity field, press CTRL and TAB.
Before adding the document, right-click the Quantity field and choose the Batch/Serial Numbers option.
From the Goto menu, choose the Batch/Serial Numbers option.
For more information about this window, see Serial Number Selection Window.
In the Display Delivered SNs field, select one of the following display options:
Serial numbers from the base document
Serial numbers related to the current business partner
All the serial numbers in SAP Business One
NoteA goods return document based on a delivery or an A/R credit memo based on an A/R invoice displays by default the serial numbers assigned to the base document. Goods returns and A/R credit memos not based on a specific document display by default the serial numbers assigned to a specific customer.
End of the note.
Displaying Serial Number-Managed Items Returned to a Vendor
Create the relevant document or documents:
Goods return
A/P credit memo
From the document, open the Serial Number Selection window by choosing the Add button. Alternatively, choose one of the following methods to open the window:
Before adding the document, in the Quantity field, press CTRL and TAB.
Before adding the document, right-click the Quantity field and choose the Batch/Serial Numbers option.
From the Goto menu, choose the Batch/Serial Numbers option.
For more information about this window, see Serial Number Selection Window.
In the Display Available SNs field, select one of the following display options:
Serial numbers from the base document
Serial numbers related to the current business partner
All the serial numbers in SAP Business One
NoteA goods return based on a goods receipt PO or an A/P credit memo based on an A/P invoice displays by default the serial numbers assigned to the base document. Goods returns and A/P credit memos not based on a specific document display by default the serial numbers assigned to a specific customer.
End of the note.