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Function documentationIssue Hierarchy

 

The issue hierarchy offers you a hierarchical overview of all elements that belong to an issue or an 8D problem analysis. The traffic light icons for each individual element and at aggregated level provide you with an immediate impression of the processing status of the issue and the activities belonging to it. You can specify in Customizing which rules are used to set the traffic lights. Here, you can distinguish between objects (issues, steps, or activities) that must still be processed and objects that are already completed.

Example Example

For the activities of an activity type that are still open, you can specify that the traffic light switches from gray to yellow three days before the expected end date, and to red when the expected end date is reached.

For activities of an activity type that are already completed, you can specify that different icons are displayed before and after reaching the expected end date (for example, a green checkmark or a green LED). This means you can see directly in the hierarchy whether the end date is already reached.

End of the example.

You can access the detailed information for an element by double-clicking it.

Prerequisites

  1. You have set up the rules for setting the traffic lights in the issue hierarchy in the date schema. You do this in Customizing for QIM under Start of the navigation path Issue Processing Next navigation step Urgency Next navigation step Make Settings for Date Determination and Traffic Lights End of the navigation path.

  2. You have either assigned the date schema directly to the issue type in Customizing für QIM under Start of the navigation path Issue Processing Next navigation step Define Issue Types End of the navigation path or you have assigned a BRFplus function and application via which the date schema is determined. Note that the column with the traffic light icons is only displayed in the issue hierarchy when a date schema has been processed. Therefore, if you do not store a default date schema for the issue type, a date schema is only processed when the user chooses Date Determination and thus triggers the date schema determination using BRFplus.

Features

If you display the issue hierarchy using the appropriate pushbutton, you can see all elements that belong to the issue or 8D problem analysis shown as a hierarchical structure. For each element, various icons provide information about the status and urgency of the individual elements. For the elements at the lowest level, the system determines the icon on the basis of the traffic light settings stored in the date schema. At the aggregated levels, the system assigns the appropriate icon automatically based on the lower-level elements.

The aggregation is done according to the following weighting:

  1. Critical (red LED)

  2. Warning (yellow LED)

  3. OK (green LED)

  4. In process (gray LED)

  5. Completed (green checkmark)

  6. Undefined (white LED)

This means that at aggregated level, the icon with the highest priority is displayed.