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Function documentationWorklists for Quality Issues and Quality Activities

 

To get an overview of existing quality-related issues and activities in different systems and applications, you can create worklists in QIM based on various selection criteria. This provides you with a harmonized overview from which you can jump to the various systems. The worklist draws together objects from the QIM system itself and from connected SAP systems and non-SAP systems.

Integration

The worklist provides you with a central point of access for objects from different source systems. These objects include the following:

  • Quality issues, defects, and quality activities from an SAP QIM system (see also Issue Processing)

  • Quality notifications, quality notification items, and quality notification tasks from an SAP ERP system

  • General notifications, notification items, and general notification tasks in an SAP ERP system

  • Service notifications, service notification items, and service notification tasks from an SAP ERP system

  • FMEA defect items and FMEA actions in an SAP ERP system

  • Maintenance notifications, maintenance notification items, and maintenance notification tasks from an SAP ERP system

  • Claims and claim tasks in an SAP ERP system

  • Action-relevant audit questions and audit actions in an SAP system

To facilitate the view across all systems, the objects in QIM were decoupled from a specific data model. For each source system object, for example, quality notification item, there is an object category in QIM. In Customizing, you specify for each object category which system is to be used to read the data. A structure mapping is stored for each object category.

For more information about the technical integration of the objects, see Technical System Integration.

Prerequisites

You have made the following settings in Customizing under Start of the navigation path Cross-Application Components Next navigation step Quality Issue Management Next navigation step Worklists for Quality Issues and Activities End of the navigation path to call up worklists correctly:

  • Settings to access quality issues and quality activities

  • Settings for assigning authorizations in the POWL cockpit

If you wish, you can also make other settings in Customizing, for example, for the monitoring control of quality issues.

For more information about the enhancement of worklists in QIM, see SAP Note 1865206Information published on SAP site.

Activities

  1. You create a new worklist under New Worklist. Here, you can specify the selection criteria for the list of worklists.

  2. You change the selection criteria for a worklist under Change Worklist if you have authorization to do this.

  3. You change the layout of a worklist under (Open Settings Dialog).

  4. You can display and print the displayed list of worklists in PDF format (under Print Version).

  5. You can export the displayed list of worklists to Microsoft Excel (under Export).

  6. You can open the object in the respective row of the worklist and its reference objects in the source system via links (see Jumps).

  7. For one or more rows in the worklist, you can display additional information, for example, about the underlying object category.

  8. You can make a status change for several rows simultaneously and thus set a number of issues in process, for example.

  9. To improve monitoring, you can show a traffic light in the worklist for a monitoring control of issues and activities. The monitoring control is possible, for example, according to status or according to the requested start and end date.

  10. You can change the layout of the worklist page, by grouping, deleting, or renaming the worklists, for example. To do this, choose (Personalization).