8D Report
To print the result or interim versions of the 8D problem analysis or send them by e-mail, a special PDF-based print form is available for 8D reports. You can use the 8D print form when printing or mailing from the 8D problem analysis or from the underlying customer complaint. If several defects are assigned to the 8D problem analysis or the customer complaint, you can choose which defects are to be included in the 8D report (if you made the respective settings in Customizing). If you select several defects, an 8D report is created for each defect in which some data is taken from the defect and some data is taken from the 8D problem analysis (see below in the Features
section for more information). The 8D reports for all selected defects are output consecutively in a PDF document.
Prerequisites
You have made the settings for the print form in Customizing for QIM under 
Issue Processing
Define Print Forms
. For the issue type 8D Problem Analysis
(Q8D
), the print form I8D
is delivered in the 8D BC Set. The PDF-based form QAM_ISSUE_8D
is assigned to this print form. For this print form, for example, you can specify whether you can select the defects in the print dialog that are to be included in the 8D report. If you want the printed forms to appear under Documentation
in the problem analysis, you must assign an activity template and a document type.
Features
You can create an 8D report directly from the 8D problem analysis or from the underlying customer complaint. In both cases, you must select the respective print form for 8D reports in the dialog box for printing or e-mailing. If you create the 8D report from the customer complaint, the data is taken partly from the original customer complaint, partly from the defect, and partly from the 8D problem analysis. If you create the 8D report from the 8D problem analysis and referenced defects are assigned to it, some data is also taken from the defect.
Which data comes from where is shown in the following table:
Field/Screen Area | Origin in 8D Report Without Reference to Defects | Origin in 8D Report With Reference to Defects – If Different |
|---|---|---|
Title Block | ||
Bar code | Issue ID of 8D problem analysis as bar code type EAN128 |
|
Logo |
|
|
8D Report | Fixed title |
|
Type | Text for issue type of 8D problem analysis |
|
External Reference No. | The first | The first |
Progress | Shows the progress status of each D step as a color code:
|
|
Start Date | Start date from the issue overview and the D8 step of the 8D problem analysis (date fields of the steps are identical) |
|
Report Date | Current printing date |
|
Header Data | ||
8D Title | Issue description (short text) of 8D problem analysis | Issue description (short text) of 8D problem analysis of parent QIM issue (for example, customer complaint) |
Material Material No. | Main reference object |
|
Customer Customer No. | Reference object | Reference object |
Contact (at customer, incl. contact data) | First business partner with partner role | First business partner with partner role |
D1 – Team | ||
Role First Name Last Name Telephone | Business partner from 8D problem analysis |
|
Department | Department entered in SAP user of business partner |
|
D2 – Problem Description | ||
Issue description | Issue description (short text) and detailed description (long text) of 8D problem analysis | Issue description (short text) and detailed description (long text) of referenced defect |
Defect Code Defect Location | Code group and code of respective fields of 8D problem analysis | Code group and code of respective fields of assigned referenced defect |
Number of Parts Affected | Defect quantity from | Defect quantity from |
D3 – Containment Action(s) | ||
Containment actions | Data on all activities from the D3 step of the 8D problem analysis | Data on all activities from the D3 step of the 8D problem analysis and on all activities of the referenced defect |
D4 – Root Cause(s) | ||
Root causes of defects | Data on all causes from the 8D problem analysis |
|
D5 – Chosen Permanent Corrective Action(s) | ||
Per cause: Chosen permanent corrective actions | Data on all activities from the D5 step of the 8D problem analysis |
|
D6 – Implemented Permanent Corrective Action(s) | ||
Per cause: Implemented permanent corrective actions | Data on all activities from the D6 step of the 8D problem analysis |
|
D7 – Action(s) to Prevent Recurrence | ||
Actions to prevent recurrence | Data on all activities from the D7 step of the 8D problem analysis |
|
D8 – Congratulate Your Team | ||
Result | Issue assessment from 8D problem analysis |
|
Close Date | Completion date from the issue overview and the D8 step of the 8D problem analysis (date fields of the steps are identical) |
|
Activities
In the 8D problem analysis or customer complaint, choose the icon for printing or sending e-mails.
Select the form for 8D reports (
I8D
).Select the images that you want to be included at the end of the 8D report.
NoteThe images from the underlying customer complaint are not included in the 8D report and are thus not available for selection.
End of the note.If the relevant indicator is set in Customizing for the print form, you can select the defects for which the PDF document is to be created.
When printing or mailing from the 8D problem analysis, the referenced defects from the 8D problem analysis are available for selection.
When printing or mailing from a customer complaint, the defects from the customer complaint are available for selection.
When mailing, you can choose which of the attachments that were added in the various 8D steps should be attached to the e-mail.
The created PDF document is then displayed in the print preview.
Only if you actually print or send the PDF document is an activity with the PDF document added to the 8D problem analysis as an attachment under
Documentation
.