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Process documentationSending Data to SAP CRM Locate this document in the navigation structure

 

In this process, you send the loyalty data of POS transactions to SAP CRM via the service interface LoyaltyMembershipActivityJournalCRMBulkRequest_Out.

Prerequisites

In Customizing, you created the outbound task by choosing in the IMG   POS Data Management   POS Inbound Processing   Tasks   One-Step Processing   Define Tasks   and by copying the Profile 0001 Task Code 0018 as a template. In the Parameters for this task, also ensure that in the Control Section, the Code for Aggregation Method is 0009.

Process

The Task Code 0018 Transfer Loyalty Data is available in the standard SAP system for sending loyalty data at header level or retail line item level that is available in POS transactions to CRM.

You send the relevant data aggregated by setting the aggregation method for task processing in task Customizing according to the customers' loyalty card number. For more information, see Aggregation in Task Processing.

You carry out processing of the task for the relevant POS transactions depending on the task type. For more information, see Task Processing.

Once the task has been carried out successfully, the system sets the task status for all processed POS transactions to Completed.