Monitoring Process Schedules 

Use

Once scheduled processes are initiated, the system logs schedule execution statuses in the schedule history. Using the tools of the Administration workset, you can monitor the status of these schedules and identify the ones that have not completed their execution.

If a certain schedule remains in status In Process for more than a few seconds, it is likely that this schedule is hanging. Hanging schedules cannot be processed due to a system failure or unreported status of execution.

In such cases, you can take the appropriate actions to resolve them:

●      Report success if the schedule is executed but failed to report status due to database connection problems.

●      Report error if the schedule has not been executed.

Prerequisites

●      You have the appropriate rights to work with the Administration workset.

See: Portal Roles

●      You have set up scheduled tasks for process initiation as described in Scheduling Process Initiation.

Procedure

Identifying and Managing Hanging Schedules

...

       1.      Navigate to Administration  → Maintain Scheduling  → hanging schedules.

       2.      To retrieve schedule status logs, choose Read Data.

You can see all hanging schedules listed with specific details, such as planned execution time, processor, the error mode of the schedule.

       3.      For each schedule in the list, determine if it was correctly executed and choose:

○       Report Success if the execution was successful but no status was reported.

The status of the schedule changes to Completed.

○       Report Error if the execution was unsuccessful.

The schedule is then handled depending on the error mode set for it. It may be dismissed or executed again.

Managing Schedule History

...

       1.      Navigate to Administration → Maintain Scheduling → schedule history.

       2.      To retrieve schedule status logs, choose Read Data.

       3.      To delete history entries logged before a specified date, enter the date and choose Delete History.