Frequently Asked Questions About the SAP License (SAP Library

Frequently Asked Questions About the SAP License

The following is a list of frequently asked questions regarding the SAP license.

● To install the license you do not have to shut down or restart the SAP system. The installed license is activated straight away.

● What is the system number? A system ID under which there are Old Type License Keys and New Type License Keys depending on the release.

● Can a license server system also be a license client?

Yes, but it does not make sense to have this arrangement.

● Does the customer need a separate license key for the Enterprise Portal SAP NetWeaver 2004 Support Package Stack 09?

No, he/she does not. As of Enterprise Portal SAP NetWeaver 2004 Support Package Stack 09, the portal no longer asks for a license key. However, for pure Java installations, you do require a key for the software product J2EE-Engine_<DB>.

● Which SAP Notes about licenses could help solve problems that may occur?

Note Number	Contents
0013743	No valid license installed; no logon
0014838	No valid license after hardware change/upgrade
0084465	Problem with saplicense during the upgrade
0111563	saplicense cannot delete index
0125752	saplicense -get on DEC-UNIX gives no key
0147720	RC 99 when installing the license
0174911	Formation of the customer key (HW key)
0193800	saplicense: Trace functions
0068255	SAP license key invalid after AIX upgrade
0131162	Installation number is INITIAL
0094998	Request license key for system/delete system

● What should you do if the notes cannot help?

Create a message in the SAP Service Marketplace at service.sap.com/message under component:

○ BC-CST-SL, if an error occurs with the license that you cannot solve with the help of the notes.

○ XX-SER-GEN-CONTR, if you have questions about the license agreement or your contract.

○ XX-SER-LIKEY, if you have questions about the license key.

Note

Tips on creating a message for old type license keys:

You also have the option of Testing the License Key. This may help you locate the source of the problem. You can also create a trace file with detailed information by using saplicense -test pf=<Profile> TRACE=2.

In most cases, saplicense ‑show and a trace file are necessary to solve any problems with old type license keys. To speed up the problem solving you can include these details in the message. If you have problems creating the trace file, read SAP Note 193800.