Show TOC

Background documentationError While Starting a Process in the Process Startup UI Locate this document in the navigation structure

 

Symptoms

System displays the error message Process could not be started or a similar message and log ID

Recommended Action

  1. Note down the log ID from the error message.

  2. Close the process startup UI and in the Process Repository: Overview screen, choose   Related Links   Troubleshooting  .

  3. In the Process Troubleshooting: Availability screen, choose   Related Links   Log Viewer  .

  4. Choose   Show View   General   Default Trace (Java)  .

  5. Using the log ID, search for the appropriate log record and copy the traces.

  6. If you were able to find out the root component from the log description, create a CSN message on the appropriate component (either BC-BMT-BPM-SRV or BC-BMT-BPM-DSK) and attach the trace details.

  7. If you were not able to find out the root component, create a CSN message on the component BC-BMT-BPM-MON and attach the trace details.